Delivery Information

This document sets out the shipping policy that applies to customers that make a purchase at TheHopeSoapStore.com. If you have any questions, please contact our customer service team at 346.569.6002 or HopeSoap@TheHopeSoapStore.com.

Shipping Options & Delivery Costs
Currently, we offer flat rate shipping via USPS throughout the United States. International orders may include additional fees.
We also offer FedEx shipping. Additional shipping options are in the works.

Order Processing Time
Each HopeSoap is especially hand-crafted for you. Please allow 1-2 days for processing before shipping.

Delivery Address
Please note that we are unable to modify the delivery address once you have placed your order.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns and Exchanges
Each HopeSoap is especially hand-crafted for you, so we are unable to accept returns or exchanges.